I'm going out on a limb and sending this out to friends and family on both sides of the isle. This is the NHS that I knew and experienced in the UK. Cost cutting bureaucrats.
First read how the UK is handling their swine flu epidemic: http://pajamasmedia.com/blog/this-swine-flu-plan-is-nuts/2/
Then a from a doctor on the front line: http://nhsblogdoc.blogspot.com/
The toddler had been unwell for three days and the "swine-line" had diagnosed flu, and "prescribed" Tamiflu. Mother got the capsules from the chemist. Toddlers do not take capsules so the chemist advised opening the capsules and putting the powder on a spoon. No success with that, either. So, reasonably enough, mother phoned the "swine-line" back and asked if she could have the liquid Tamiflu instead. She was told that it is government policy that the liquid medicine is only to be given to children under the age of one.
The NHS has been trying to move diagnosis to a call center for years, since 2003 at least. Is this really what you want for your health care. If we turn it over to the government, it is what you will get.
Reading further on "Dr. Crippen" is recommended.